Customer Success Manager

Job Title: Customer Success Manager

Location: Manchester

Salary: £27k basic salary + OTE

Sector: Tech

Our client is a leading business management software organisation, helping professional service companies to win more work and deliver it more profitably. With offices in Manchester, London, New York and Orlando and thousands of users in over 60 countries worldwide, there are over $4 billion of live projects currently being managed through the business!

With a team that combines decades of experience, they have built a tool that helps global businesses operate dynamically, efficiently, and effortlessly. They're now searching for ambitious and highly-motivated graduates to join their team in Manchester!

Package:

• A competitive basic salary of £27,000
• Fantastic OTE, taking your total package up to £35k +
• Fantastic opportunities for progression, learning and development
• Regular team socials and events in a welcoming, inclusive environment
• Flexible working options
• Fantastic, modern offices located in Central Manchester
• 25 days holiday, plus bank holidays and your birthday off!
• Private healthcare and pension contributions

Role:

• Obtain a comprehensive knowledge of the business, their offering and the markets they operate within, in order to have detailed conversations with clients
• Build strong and trusting relationships with key stakeholders across your client portfolio to deliver on their responsibilities, understanding the clients priorities as well as their long-term business plans
• Perform demonstrations of new functionality to clients in your accounts, pursuing any upsell and cross-sell opportunities
• Assess if clients are using the software to its full capacity by monitoring and driving key CS metrics across the portfolio of accounts
• Manage change requests and client's contractual terms, including dealing with inbound requests to increase licences or move between plans
• Manage the day-to-day communication with key clients to ensure their CMap business plans are on track

Requirements:

• Educated to degree level
• Possess exceptional communication and interpersonal skills
• Comfortable working in a fast-paced, target driven environment
• Confident and adaptable with business acumen
• Team player, with the ability to work autonomously
• Self-motivated, with a strong desire to succeed

Pareto Law values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

If you require this job specification or to apply in an alternate format, please visit the Pareto website.