Customer Advisor

Customer Advisor: Drive Impact in Sustainable Energy Solutions!

Location: Solihull, West Midlands (Hybrid Working)

Salary: £29,000 Basic Salary

About the Opportunity: Join a leading European provider of innovative energy network and infrastructure solutions, committed to decisively driving forward the energy transition in Europe and fostering a healthier planet. They empower businesses to better understand and manage their energy consumption, helping them build resilience, improve profitability, and lower their carbon impact.

This is a fantastic opportunity to launch your career and gain exposure within a world-renowned organisation that prioritises innovation and customer success. You'll join a dynamic, vibrant, and supportive environment with excellent training and development opportunities from day one.

Responsibilities:

• Utilising professional call handling skills to provide a high-quality service to customers.
• Promptly and professionally responding to emails and online enquiries in compliance with company standards.
• Acting as a key point of contact for customers, ensuring their needs are understood and met.
• Maintaining accurate records of all customer demands and ensuring they are completely recorded.
• Identifying trends and gaps within the department, providing valuable feedback for continuous improvement and training updates.
• Working collaboratively as part of a team to achieve common goals and support colleagues in delivering best-in-class service.

The Package:

• A competitive basic salary of £29,000.
• Comprehensive training and development plan from day one, with ongoing coaching and career development support.
• Clear progression opportunities to build a rewarding career and gain significant exposure within a leading company.
• Flexible working options - initially office-based (Monday-Friday) transitioning to a hybrid approach after the training period.
• A dynamic, vibrant, and collaborative working environment.

Candidate requirements::

• Confidence & Enthusiasm with a genuine passion for customer service.
• Excellent Interpersonal & Communication skills, including active listening, to build rapport easily and effectively.
• Strong organisational and time-management skills, adaptable to change and comfortable in a fast-paced environment.

Candidates must be eligible to live and work in the UK.

Pareto is committed to promoting equality, diversity and inclusion. We encourage and welcome applications from all, irrespective of background or circumstance. Our consultants are happy to discuss any adjustments you require in support of your application.