Driving customer excellence

Key Outcomes from Sales Fundamentals

Is a key differentiator in the market that you deliver excellent service to Clients?  Is it a critical success factor in how you retain Client loyalty and indeed a key reason why you win new business?  Do your teams that interface with Clients deliver Customer ‘wow’?  How much importance is placed on ‘Customer-centricity’ in your organisation?  If you are looking for teams to learn new skills or stretch/hone existing skills this is the course for you/ your teams. 

Winning organisations know that how a Client ‘feels’ through the experience they receive impacts revenue and margins.  Clients vote for service by either continuing to spend at the same levels, spending more or spending less or indeed nothing.  Client experience matters; it will either help unlock the full potential of the Account or stop it in its tracks!
 

Training Approach

The aim of the course is to build the communication skills/techniques through understanding personality and communication preferences of ourselves and others, thus delivering high impact service to Clients.